HELP CENTRE

FAQs

GENERAL

What is SPEED?

SPEED is an online multi-user application built for logging fast-paced combat data in real-time. It is the ultimate tool fight promotions can readily deploy, for agile capturing and lightning delivery of live stats to the ringside and behind-the-scenes production teams.

For more information, visit https://fightgeek.co/speed/

What is PRECISION?

PRECISION is a web-based video scrubbing tool equipped with extensive data logging capabilities. Designed for post-bout data collection, a proven methodology that allows users to meticulously review fights in slow-motion replay, while logging data that is time-stamped to its source video. This makes all data entries verifiable to produce highly detailed and accurate reports.

It is built for fight organisations that requires high-quality data sets with far-reaching applicability, ideal for official league data, suitable for deep analysis and predictive modelling.

For more information, visit https://fightgeek.co/precision/

What is the difference between SPEED and PRECISION?

SPEED is designed for fast capture and reporting of a simple and much smaller data set, which caters for basic combat analysis and delivery of live stats. SPEED requires multiple users to operate for live stats collection, and only a single user for retroactive data collection. PRECISON is designed for detailed capture and reporting of an advanced data set that caters for deep combat analysis. PRECISION requires only a single user to operate and is built exclusively for retroactive data collection. Use the ‘Intro ‘Demo’ to view explanations of the icons.

Can I still use the platform without an internet connection?

You can only use the FightGeek platform when you are connected to the internet. This includes accessing your account settings, viewing data reports and using SPEED to schedule or log data.

TECHNICAL

What is the minimum recommended system requirement for using the FightGeek platform?

A PC running Windows 10 or a Mac running macOS Catalina version 10.15.

We recommend using Chrome browser version 50+.

How do I connect my social media pages to the platform?

To add your social media pages/profiles in the Profile & Account Settings > Access Keys section.

What are the compatible gaming controllers to use for SPEED?

We recommend using Xbox controllers (either wired or wireless versions). Other 3rd party controllers that utilises the same drivers as Xbox are also compatible for PC. However we recommend only using authentic Xbox controllers for Mac.

MANAGE MY SUBSCRIPTION

Why isn't my payment method working?

If you are having issues setting up your payment method, check the following:

You are using an accepted credit or debit card

  • The card hasn’t expired
  • You are using a billing address in your country
  • You have filled all the required fields

If you are still having issues, please try a different payment method.

What is your refund policy?

FightGeek does not offer refunds for paid subscriptions. However, you may cancel your subscription, or downgrade your subscription plan at anytime. We will send you a reminder 30 days before your subscription ends.

Can I upgrade to SPEED's Pro tier after signing up for the Basic tier?

At this point in time, you are not able to upgrade or downgrade your plans yet.

We are working on updating this feature very soon.

How do I cancel my subscription?

You can cancel your subscription at any time by doing the following:

  • Click the Promotion & Account Settings icon on the bottom left of the dashboard
  • Select “Subscription”
  • Select “Cancel my subscription”

USER ROLES

How many users do I need to assign for my league to start using SPEED?

For data logging, you will need a minimum of 2 or 3 users, depending on the martial art rules of your organization.

You can assign multiple roles for different purposes. Roles include Admins, Loggers and Analysts.

How many users are required to log live data for a bout/event?

A minimum of 2 or 3 loggers, depending on the martial art rules of your organisations.

For example, in MMA, you will need a total of three loggers, one for each fighter’s striking actions and one for both fighters takedown and grapple actions.

Why do we have the lock function for inputting data?

The lock function is to help protect any unnecessary or unintended changes to the data, especially athlete and event information. Each user account has different access to unlock the data fields, of which the Admin users will have access to unlock all data fields. We recommend to setup specific user accounts to limit entry errors.

OTHERS

Who are the developers of the FightGeek platform?

FightGeek Pte Ltd is a Singapore company that specializes in data collection and analytics technology for full-contact combat sports. Visit: fightgeek.co/about-us for more information.

How do I contact the developers if there is an error in the system?

Send us an email at enquiry@fightgeek.co and let us know the technical issues you are facing. Our team will respond to your issues promptly.

How do I contact the developers if my question isn’t answered here?

Send us your questions via email to enquiry@fightgeek.co. Our team will reply and answer them soon.

For any other questions, feedback, or product improvement suggestions, don’t hesitate to contact us via our online form

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