HELP CENTRE

FAQs

GENERAL

What is SPEED?

SPEED is an online multi-user application built for logging fast-paced combat data in real-time. It is the ultimate tool fight promotions can readily deploy, for agile capturing and lightning delivery of live stats to the ringside and behind-the-scenes production teams.

For more information, visit https://fightgeek.co/speed/

What is PRECISION?

PRECISION is a web-based video scrubbing tool equipped with extensive data logging capabilities. Designed for post-bout data collection, a proven methodology that allows users to meticulously review fights in slow-motion replay, while logging data that is time-stamped to its source video. This makes all data entries verifiable to produce highly detailed and accurate reports.

It is built for fight organisations that requires high-quality data sets with far-reaching applicability, ideal for official league data, suitable for deep analysis and predictive modelling.

For more information, visit https://fightgeek.co/precision/

What is the difference between SPEED and PRECISION?

SPEED is designed for fast capture and reporting of a simple and much smaller data set, which caters for basic combat analysis and delivery of live stats. SPEED requires multiple users to operate for live stats collection, and only a single user for retroactive data collection. PRECISON is designed for detailed capture and reporting of an advanced data set that caters for deep combat analysis. PRECISION requires only a single user to operate and is built exclusively for retroactive data collection. Use the ‘Intro ‘Demo’ to view explanations of the icons.

TECHNICAL

What is the minimum recommended system requirement for using the FightGeek platform?

A PC running Windows 10 with Chrome browser version 50+.

How do I connect my social media pages to the platform?

To add your social media pages/profiles in the Profile & Account Settings > Access Keys section.

What are the compatible gaming controllers to use for SPEED?

Xbox controllers with USB cable connector, but other more affordable options like Logitech (same drivers as Xbox 360) are also compatible. Use this online testing tool to check whether your controller will work with SPEED – https://gamepad-tester.com/

MANAGE MY SUBSCRIPTION

What is the difference between SPEED's Basic tier and the Pro tier?

The main differences are to the limit of user accounts, number of live events you can schedule a month, advanced reporting and customisation features. For more details fightgeek.co/beta-test/ where we have a break down in the feature list

Why isn't my payment information working?

If you are having issues setting up your payment information, check the following:

You are using an accepted credit or debit card

  • The card hasn’t expired
  • You are using a billing address in your country
  • You have filled all the required fields

If you are still having issues, please try a different payment method.

What is your refund policy?

FightGeek does not offer refunds for paid subscriptions. However, you may cancel your subscription, or downgrade your subscription plan at anytime. We will send you a reminder 30 days before your subscription ends.

USER ACCOUNTS

How many users do I need to assign for my league to start using SPEED?

A minumum of three usere are required to manage the live or retro logging. Roles can be shared between the Admins, Loggers and Analysts.

How many users are required to log live data for a bout/event?

Three loggers are required: one for each fighter and one for the clinch and takedown actions.

Why do we have the lock function for inputting data?

The lock function is to help protect any unnecessary or unintended changes to the data, especially athlete and event information. Each user account has different access to unlock the data fields, of which the Admin users will have access to unlock all data fields. We recommend to setup specific user accounts to limit entry errors.

OTHERS

Who are the developers of the FightGeek platform?

FightGeek Pte Ltd is a Singapore company that specializes in data collection and analytics technology for full-contact combat sports. Visit: fightgeek.co/about-us for more information.

How do I contact the developers if there is an error in the system?

Send us an email at enquiry@fightgeek.co and let us know the technical issues you are facing. Our team will respond to your issues promptly.

How do I contact the developers if my question isn’t answered here?

Send us your questions via email to enquiry@fightgeek.co. Our team will reply and answer them soon.

For any other questions, feedback, or product improvement suggestions, don’t hesitate to contact us via our online form

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